Are your products made out of real gold?

We offer both 14k/18k plating. We ensure the highest quality plating available.

Our products are made out of highest quality materials, including a lead/nickel free Brass base and then triple ion plated in microns of 18k gold.

All our products include a 100% satisfaction guarantee. Meaning if you're product fades, scratches or breaks we will replace it for free.

Are your products of High Quality?

We ensure our products are of highest possible quality. Alot of our competitors use LOW QUALITY stones, as well as a GLUED setting. All of or products are HAND CRAFTED, HAND POLISHED and HAND SET to ensure that our customers are receiving a superior quality item. 

What forms of payment do you accept?

We accept every major credit and debit card including Visa, Mastercard, Discovery and American Express. We also accept Paypal.

How long does shipping and processing take?

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days).

International shipping is handled via USPS First Class International and takes anywhere from 14-21 business days.

How do I know when my order has shipped?

You will receive an email with tracking information once your order has been processed. Keep in mind processing may take 1-2 business days. 

Do you accept refunds or exchanges?

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it undamaged for a full refund or store credit.

If your necklace ever breaks due to common use, we will replace one time with no replacement cost.

 

Are you are store owner or interested in wholesale?

Please contact us at shineclubshop@gmail.com or click our "Contact Us" page.